Support Center

Help for customers, affiliates & chauffeurs.

Find answers about bookings, payments, affiliate programs and chauffeured services. If you still need help, reach out and our team will respond shortly.

24/7 support for active trips

Real humans, not bots

Priority help for upcoming rides

Customers

Questions about bookings, pricing, airport pickups, or changes to your ride.

Manage & understand your trips

Affiliates

Partner inquiries, payouts, service standards, and fleet integration questions.

Grow with our network

Chauffeurs

Working with us as a driver, onboarding steps, and support while on duty.

For professional chauffeurs

Urgent Trip Priority

Same-day and active ride issues are handled first for faster resolution.

Clear Ticket Updates

Receive practical follow-ups on billing, booking, affiliate, and chauffeur topics.

Human Support Team

Real agents review each request and route it to the correct operational desk.

Need help right now?

Contact our support team

For active or same-day rides, calling is always the fastest option.

Call for urgent trips

Use the phone number in the header for flight delays, last-minute changes, or pickup confusion at the curb.

Email for non-urgent questions

Perfect for billing questions, receipts, upcoming event planning and detailed itinerary changes.

Affiliate & chauffeur support

Use this page for operational support, and the Affiliate Signup page when you want to start working with us.

Tip: Include your booking number, pickup date, and city whenever possible. It helps us find your ride and respond faster.

Full Name

Topic

Booking # (optional)

Message

For urgent or same-day trips, please call instead.

Affiliate partners

Already partnering with us or in the onboarding process? Use the support form above and select “Affiliate question” as your topic. For new partners, visit the Affiliate Signup page in the top bar.

Chauffeurs & drivers

If you’re an active chauffeur, you can reach out through dispatch or by using the support form and choosing “Chauffeur question”. For new chauffeurs, use the “For Chauffeurs” section in the main navigation.

We recommend booking as early as possible for weekends, holidays, and special events. For airport transfers, 24–48 hours is usually enough. Same-day trips are often possible but depend on demand and vehicle type.

For point-to-point rides, your price is based on the route, time, and vehicle selected. Normal traffic is already considered. Extra time due to large reroutes, extra stops or waiting time may be billed according to our terms at checkout.

Yes. You’ll see a detailed quote before you confirm, including estimated taxes and fees. Any extras like parking, tolls, or special requests will be clearly explained or approved before being added.

Affiliate and corporate rides may have custom policies based on your agreement with us. Use this support page with your reference number, or contact your account manager if one has been assigned.

If you operate a professional fleet, use the Affiliate Signup link in our header to submit your basic details. For chauffeurs, visit the “For Chauffeurs” section in the main menu. Our team will review your information and reach out with next steps.