Booking & Trip Questions
Availability, itinerary updates, cancellations, and travel-day coordination.
Help center
Answers for customers, affiliates & chauffeurs.
A single place for the most common questions about bookings, payments, business travel, affiliate partnerships and chauffeur onboarding.
General & bookings
Customers
For Business
Affiliates
Chauffeurs
Corporate & Events
Multi-passenger scheduling, recurring travel, invoicing, and group movements.
Affiliates & Chauffeurs
Partner onboarding, service standards, and support for active operators.
General & Bookings
Our services & how booking works
A quick overview of what we offer, where we operate, and how to schedule a ride.
We provide black car and limousine service, airport transfers, hourly rides for events, party buses and chartered buses through our network of professional affiliates and chauffeurs.
Use the booking form on the homepage or the Instant Quote Calculator. Enter your pickup, drop-off and vehicle type to see a live estimate, then confirm your exact price before paying.
We serve major cities across the USA and work with affiliate partners to extend coverage where demand is high. If you’re not sure, use the booking form or Contact page and share your pickup and drop-off areas.
After you complete your booking, you’ll receive a confirmation email with all trip details. For some special events and large vehicles, a team member may review and confirm your reservation manually.
Customers
Customer accounts, trips & changes
For riders using our service for personal or business travel.
You can book without creating an account, but registering as a customer lets you view past trips, reuse saved details and access receipts in one place.
Reply to your confirmation email or use the Contact page with your booking number and updated details. For same-day changes, call the phone number in the header for the fastest response.
Cancellation windows depend on the vehicle type and service. You’ll see the specific policy at checkout before paying. Late cancellations and no-shows may incur charges according to those terms.
Yes. Use the notes field during booking or mention your request when contacting us. We’ll confirm which amenities are available through our affiliates for your specific trip.
For business
Corporate & group travel
FAQs for companies, event planners and admins booking on behalf of others.
Yes. We work with businesses on recurring airport transfers, roadshows, conferences and multi-day itineraries through our affiliate network. Share your schedule and needs and we’ll coordinate the right vehicles.
Yes. We can issue detailed invoices and receipts with company names, cost centers and other required references. Just include your company details when you contact us.
In most cases, yes. Multi-stop routes and shuttles can be arranged with our affiliates. Tell us how many stops you need and your approximate timing so we can quote accurately.
For larger groups, conferences or chartered buses, booking several weeks ahead is ideal. This gives us time to coordinate vehicles and backup options with our affiliate partners.
Affiliates & partners
Working with us as a fleet or operator
For charter bus companies, limo services and transportation providers who want to partner.
Use the Affiliate Signup link in the sub-bar or visit the Affiliate Partners page and submit the short form. We’ll review your details and contact you if it’s a good fit.
The initial form asks for basic company details and service areas only. If we plan to work together, we’ll request documents such as insurance, operating authority and fleet information.
Each job is quoted in advance. Agreed rates, payment terms and any special conditions are confirmed with you before a trip is assigned through our system or team.
Absolutely. Clear communication helps us keep standards high. Use your contact channel with our team or the Affiliate area to share feedback after rides if needed.
For chauffeurs
Driving with our network
Information for professional chauffeurs and drivers interested in working with us or our affiliates.
Use the “For Chauffeurs” link in the main navigation or Contact page and mention that you’re interested in driving. We’ll share any current openings or refer you to partners in our network.
Requirements depend on the specific opportunity. Some affiliates work with owner-operators, while others provide company vehicles. We’ll clarify this during the initial conversation.
We expect professional appearance, safe driving, punctuality and respectful, discreet service. Many trips involve VIP, corporate or event guests who rely on a premium experience.
Trips are assigned based on location, vehicle type, availability and service quality. We aim to match riders with the best-suited affiliate or chauffeur for each request.