Clear Terms
Simple language for riders, affiliates, chauffeurs, and business accounts.
Policies & Terms
Simple, transparent policies for every rider & partner.
Learn how we handle bookings, cancellations, payments, data privacy and how our policies apply to customers, affiliates and chauffeurs across our network.
Customers
Affiliates
Chauffeurs
For Business
Safety & Compliance
Operational standards aligned with service quality and local requirements.
Privacy-First Handling
Customer and partner data handled for operations, support, and legal compliance only.
Section 1
General Terms of Service
These general terms apply to all visitors, customers, affiliates and chauffeurs using our platform and services.
By using our website, submitting a booking request, or accepting a trip through our network, you agree to follow these terms and any additional conditions presented at checkout, in email confirmations or in written agreements.
- Our services are provided through a combination of in-house operations and vetted affiliate partners.
- Vehicle availability, pricing and routes are always subject to confirmation at the time of booking.
- We reserve the right to decline or cancel a booking where safety, legality or operational limits are a concern. When possible, you will be notified and offered alternatives.
- Local laws, licensing rules and airport or venue regulations may affect how and where pickups and drop-offs can occur.
Section 2
Customer Policy
How our policies apply to riders using our platform for personal or business travel.
Bookings & itinerary changes
Bookings can be requested online or through our support team. A reservation is considered confirmed once you receive a confirmation email with trip details and pricing.
- Name, contact details, pickup date, time and locations must be accurate at the time of booking.
- Changes requested after confirmation may result in updated pricing or scheduling limitations.
- For time-sensitive changes, please call the number listed in your confirmation for faster handling.
On-board conduct & safety
We expect respectful, safe behavior from all passengers in every vehicle across our network.
- Seat belts must be used where required by law.
- Smoking, vaping or illegal substances are not permitted unless explicitly allowed by local laws and operator policy.
- Excessive vehicle soiling or damage may result in cleaning or repair fees billed after the trip.
Section 3
Business & Corporate Policy
Additional terms for companies, event planners and corporate accounts.
Business bookings may involve multiple passengers, routes and vehicles coordinated through us and our affiliates. We recommend that a single contact person is designated for each event or corporate account.
- Final responsibility for sharing trip details with passengers remains with the business contact, unless otherwise agreed in writing.
- Invoicing terms, payment schedules and any credit arrangements must be confirmed in advance.
- For large group movements and chartered buses, we may require deposits and longer notice periods for changes or cancellations.
Section 4
Affiliate & Partner Policy
Core expectations and principles for chartered bus operators, limo services and transportation providers working with us.
Eligibility & compliance
- Affiliates must maintain valid operating authority, insurance and licenses required in each jurisdiction where they operate.
- Vehicles should be well-maintained, clean and appropriate for the service level advertised.
- Proof of compliance may be requested periodically as part of quality and safety checks.
Assignment of work & service quality
- Jobs are offered based on location, availability, service history and vehicle suitability.
- Affiliates are expected to communicate promptly about delays, issues or route changes that may affect the passenger.
- We may pause or end collaboration where service quality, safety or communication standards are not met.
Section 5
Chauffeur & Driver Policy
Expectations for chauffeurs and drivers who carry passengers on behalf of our brand or affiliates.
Professional standards
- Chauffeurs must hold valid licenses and meet legal requirements for the vehicles they operate.
- Professional appearance, punctuality and courteous behavior are required on every trip.
- Phone use while driving must comply with local laws and safety best practices at all times.
Trip handling & communication
- Chauffeurs should verify passenger identity and destination details before departure.
- Any incidents, safety concerns or passenger feedback should be reported to the relevant affiliate or our team as soon as reasonably possible.
- Confidential information overheard during rides must not be shared or used in any way.
Section 6
Privacy & Data Use
Overview of how we handle personal information shared through bookings and contact forms.
We collect only the information needed to confirm and manage your trips, support your account and comply with legal obligations. Typical data includes your name, contact details, trip information and, where applicable, company details.
- Personal information is used to coordinate trips, issue confirmations, send updates and handle support requests.
- Data may be shared with affiliates and chauffeurs solely for the purpose of fulfilling your booking.
- We do not sell your personal data. Limited usage statistics may be anonymized or aggregated for internal reporting and service improvements.
- You can contact us via the Contact page to request updates or corrections to your stored details, subject to applicable laws.
Section 7
Payments, Deposits & Cancellations
How charges, deposits and cancellation windows are typically handled.
Pricing & charges
- Prices are based on vehicle type, distance, hours, date, time and special requirements, and are confirmed before you pay.
- Additional charges may apply for extra waiting time, additional stops, tolls, parking or major route changes requested after confirmation.
- For some vehicles and events, a deposit may be required to secure the reservation.
Cancellations & refunds
- Each booking includes a specific cancellation policy shown at checkout or in your agreement.
- Cancellations made within the free window typically receive a refund of any prepaid amount, minus fees if specified.
- Late cancellations or no-shows may be charged partially or in full to cover allocated time and resources.
This page provides a general overview of our policies. In the event of any difference between this summary and specific terms shown at booking, in a written agreement or in your confirmation, those specific terms will take precedence.